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Privacy Policy

 

Last Updated: October 26, 2023

 

Your trust is the foundation of our business. At M&M Junk Removal, we are committed to protecting your personal information and being transparent about how we handle it. This Privacy Policy explains what data we collect, why we need it, and how we keep it secure. We are your local junk removal experts, not a data company, and our policy reflects that commitment.

 

The Information We Collect

 

To provide you with efficient and reliable junk removal services, we collect a limited amount of necessary personal information when you request a quote or book an appointment. This includes:

 

  • Full Name
  • Phone Number
  • Email Address
  • Service Address (where the junk removal will take place)

 

How and Why We Use Your Information

 

We use the information you provide for one purpose only: to successfully complete your junk removal job. Our use of your data is strictly limited to operational logistics, including:

 

  • Appointment Scheduling: To book your service on the correct date and time.
  • Route Optimization: To plan the most efficient route for our trucks, ensuring we arrive on time.
  • Service Communication: To contact you with appointment reminders, arrival notifications, or to clarify job details.

We want to be perfectly clear: We do not use your personal information for marketing emails, and we will never sell your data to third-party marketing agencies.

 

Our Technology Partner: The AMZY Platform

 

To provide you with seamless online booking and efficient dispatching, M&M Junk Removal partners exclusively with AMZY (amzy.me) as our secure scheduling and operations platform.

 

When you book a service with us, we share the necessary data (your name, contact details, and service address) with AMZY. This is done for the sole purpose of managing your appointment and dispatching our crew.

 

  • Secure Partnership: AMZY is a trusted technology provider committed to data security.
  • Limited Use: AMZY uses your data only to facilitate the service you booked with M&M Junk Removal.
  • No Third-Party Sharing: Per our agreement, AMZY does not sell, share, or use your data for any other purpose.

 

Data Security & Our Promise

 

We take the security of your personal information seriously. All scheduling and data interactions through our booking system are protected with industry-standard encryption. Our promise to you is simple: your privacy is not for sale. We are in the business of junk removal, not data brokerage.

 

Your Rights & Control Over Your Data

 

You have the right to control your personal information.

 

  • Accessing Your Data: You can request a copy of the personal data we hold for you at any time.
  • Deleting Your Data: You can request that we delete your personal information from our active systems. Please note that we may be required to retain certain transactional data for a period of time for bookkeeping or legal purposes.

 

To make a request, please contact us directly at [email protected] with the subject line “Data Privacy Request.”

 

Our M&M Junk Removal Trust Statement

 

For over 19 years, M&M Junk Removal has operated as a local, independent, non-franchise business serving our neighbors in Federal Way, Auburn, Edgewood, and across South King and Pierce Counties. Our reputation is built on professional service and transparency. This Privacy Policy is an extension of that commitment. We handle your personal information with the same care and respect we use when handling your property. Thank you for your trust.